單元名稱：接待顧客

單元目標：1. 學習迎接顧客、詢問訂位資訊及帶位  2. 了解對話內容並實地演練  3.能夠依場景自編對話

單元內容：課本第34-39頁（請點選" "聆聽內容）

單元測驗：理解測驗－請於每一對話最底處回答問題。

　

Unit 5  Welcome

Part A.  Receiving Guests 

A:   Dialog.

Jan receives two guests at the Casablanca. Look at the list of action below and then listen and tick the things he does.

Jan: Good evening, madam.
Mrs. Kerrigan: Good evening.
Jan: Good evening, sir.
Mr. Kerrigan: Good evening.

Jan:

Do you have a reservation?

Mr. Kerrigan:

Yes, we do.

Jan:

Could I have the name, please?

Mr. Kerrigan:

Mr. and Mrs. Kerrigan.

Jan:

One moment, yes, Mr. and Mrs. Kerrigan - table for two. Shall I take your coats?

Mr. Kerrigan:

Yes, please. Can I leave my hat, too?

Jan:

Certainly. Would you prefer to sit indoors or outdoors?

Mrs. Kerrigan:

I think we'd prefer indoors. What about the small table near the piano?

Jan:

I'm very sorry, madam. I'm afraid that table is not available. But the round one near the window is free.

Mr. Kerrigan:

Perfect. That's fine.
Jan: Follow me, please. I'll show you to your table.
Mr. Kerrigan: Thank you.
Jan: Here's menu.

B. Tick the things the waiter does.

1 Greet the guests. P Good morning, madam.
2 Ask if there is a booking. 　 　
3 Ask for the name. 　 　
4 Check the booking details. 　 　
5 Offer the guests a coffee. 　 　
6 Offer cloakroom service. 　 　
7 Offer a choice of seats. 　 　
8 Apologize and explain problem. 　 　
9 Suggest seats. 　 　
10 Show the kitchen to the guests. 　 　
11 Show the guests to their table. 　 　
12 Present the menu. 　 　

C. Good sentences used when receiving guests.

1. Could I have your name, please?
2. Shall I take your coats?
3. Would you prefer to sit indoors or outdoors?
4. May I suggest terrace?
5. Can we order, please?
6. Would you like to take a seat?
7. I'll show you to your table.
8. Would you like to see the wine list?
9. I'm afraid you can't smoke here.
10. Can you follow me, please?

Ｄ. Vocabulary list.

1. reservation [rɛzɚ'veʃən] 訂位

6. afraid [ə'fred] 恐怕

2. moment ['momənt] 片刻

    one moment 稍等片刻 = just a moment

7. available [ə'veləbl] 有空的

3. prefer [prɪ'fɝ] 偏好

　

8. free [fri] 有空的

4. indoors ['ɪndɔrz] 室內的

9. perfect ['pɝfɛkt] 完美的
5. outdoors ['aʊtdɔrz] 戶外的 10. follow ['fɑlo] 跟隨

Ｅ. Parts of the dining room.  Listen to the dialogs and tick the areas you hear.

1. terrace [tə'rɪs] 陽台 6. outdoors ['aʊtdɔrz] 戶外的
2. smoking section ['smokɪŋ sɛkʃən]  吸煙區 7. bar  [bɑr] 吧台
3. piano [pɪ'æno] 鋼琴 8. corner ['kɔrnɚ] 角落
4. window ['wɪndo] 窗戶 9. dance floor ['dænsflɔr] 舞台
5. indoors ['ɪndɔrz] 室內的 10. non-smoking section ['nʌn smokɪŋ 'sɛkʃən] 非吸煙區

Dialog 1

A:

So, where are we going to seat Mr. and Mrs. Jones tonight?

B:

What about the small square table near the _________________?

A:

All right.

Dialog 2

A:

And where would you like to sit?
B:

Is there a round table for twelve in the _______________________________?
A:

I'm sorry, madam, but there are no large round tables.

Dialog 3

A:

Look at that woman! What a lovely dress!
B:

Where?
A:

Over there, on the ____________________.
B: At the oval table?
A: Yes. That's her.

　

Part B.  A Wedding Banquet

A:   Dialog.

Jan is preparing a wedding banquet at the Casablanca. Susan calls him to check the preparations. Listen and say whether the sentences are true or false.

Jan:

Hello, Casablanca Restaurant.

Susan:

Jan, it's Susan. How's it going? Is everything ready for the banquet?

Jan:

Well, the tables are ready, in a U-shape, and now I'm going to lay them.

Susan:

Great. What tablecloth are you going to use?

Jan:

I got the pink linen from the laundry, and the napkins.

Susan:

Good. And do we have enough plates?

Jan:

Yes, I'm going to use the Limoges plates: twenty-five dinner plates, twenty-five side plates, and twenty-five dessert plates and twenty-five soup plates.

Susan:

Fine. What glasses are you going to use? The Venetian?

Jan:

No, I'm not going to use the Venetian ones - we've only got twenty of them.

Susan:

Which ones are you going to use then? The Bohemian?
Jan: That's right. They go with the Limoges plates perfectly.
Susan: Excellent, Jan! You seem to have everything under control. Well done.

B.   True or false?

1. The tables are in banqueting style.

True / False
2. Jan is going to use a pink tablecloth. True / False
3. Jan is going to set out 100 plates. True / False
4. Susan tells Jan to use the Venetian crystal. True / False
5. The Venetian champagne glasses go with the Limoges plates. True / False

C.   Tableware for lunch, dinner, and breakfast

　

Tableware for lunch and dinner

Tableware for breakfast
1. salt pot = salt cellar = salt shaker鹽罐 9. tablecloth桌巾，檯布 1. teapot茶壼 9. tray拖盤
2. pepper pot = pepper cellar = pepper mill = pepper grinder楜椒罐 10. soup spoon湯匙 2. coffee pot咖啡壼 10. sugar pot 糖罐
3.  glass水杯 11. soup bowl湯碗 3. milk jug牛奶罐 　
4. ashtray煙灰缸 12. side plate配菜盤 4. saucer咖啡碟 　
5. fork叉子 13. dinner plate餐盤 5. cup咖啡杯 　
6. napkin餐巾 　 6. teaspoon茶匙 　
7. knife刀子 　 7. dessert spoon點心匙 　
8. slip cloth防滑桌巾 　 8. cereal bowl麥片碗 　

C. Ssupplementary material - tableware: knives, forks, and spoons  刀、叉、匙的種類

　

Knife刀

Fork叉

Spoon匙

1.  meat knife 餐刀  table knife

1. meat fork 餐叉  table fork

1. soup spoon湯匙 table spoon

2. steak knife 牛排刀

2. fish fork 魚叉

2. soup ladle大湯杓

3. fish knife 魚刀

3. salad fork 沙拉叉

3. dessert spoon點心匙

4. salad knife 沙拉刀

4. dessert fork 點心叉

4. coffee spoon咖啡匙

5. fruit knife 水果刀  cutting knife

 

5. tea spoon茶匙

6. carving knife 切肉刀

 

6. bar spoon吧叉匙

7. butter knife 奶油刀（公眾用）

 

 

8. butter spreader 奶油抹刀（個人用）

 

 

D. Listening practice

You are going to prepare a breakfast tray. Listen and draw the tray.

　

 The transcript

There's a dish on the tray. On the right of the dish there's a knife and on the left of the dish there's a napkin. The spoon is in the middle of the tray, near the dish. On the right of the spoon there's a saucer and there's a cup on the saucer. On the left of the tray there are a milk jug, a teapot, and a sugar bowl. The teapot is between the milk jug and the sugar bowl. The sugar bowl is on the right of the teapot.